IT Assist helps you design and implement your API support strategy and infrastructure, offer training to your support team and as needed handle your developer support.
Recommend and develop tools geared towards improving the team's efficiency by determining pain points and developing solutions to address them.
Develop and provide troubleshooting centric training to the customer care and operations teams that focuses on potential issues and how to troubleshoot them. Integrated with the training is tool development to move past static how to guides.
Deliver technology research to help you make informed decisions on key initiatives, develop proof of concepts, shorten the learning curve for ongoing technology projects and maintain a pulse on emerging technologies to stay competitive.
Evaluate, acquire, and deploy new technologies and services supported by a streamlined process focused on helping you achieve your goals quickly and efficiently.
Identify and document on-boarding requirements that speed up the process of bringing on new team members.
Analyze ticket flow and review support cases to pinpoint areas for improvement and develop actionable metrics to help streamline operations.