We Fill in the Gaps to Elevate the Level of Work at IT Organizations

People First

IT Assist is foremost about people to figure out how the team or individual members of the team can best be served which then translate into successful projects from kick-off to deployment to support.

Support for IT Organization Realized

We act as a support staff to your IT organization ensuring the success of technology projects by supplementing skill sets, accelerating development processes and rapidly bringing staff up to speed.

Workforce Empowerment

IT Assist was started from the idea that increasing productivity in an IT organization is not always about the big technology or process changes but in type of support given to IT professionals as it relates to their day to day responsibilities.

Software Release Notification & Analysis

Notifications and analysis of release updates of major java open source and commercial products. The analysis helps you make informed decisions on whether to upgrade, the best upgrade path, backward compatility etc.

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Preparing customer care to support a product on day one

One of the best ways to prepare customer-care advocates on a new product or new functionality to an existing product is to provide training that actually simulates as many expected conditions as possible, and have the customer-care team support it.

Internal Tool Development

Recommend and develop tools geared towards improving the team's efficiency by determining pain points and developing solutions to address them.

Training

Develop and provide troubleshooting centric training to the customer care and operations teams that focuses on potential issues and how to troubleshoot them. Integrated with the training is tool development to move past static how to guides.

Develop and implement training material and best practices to bring new member up to speed as quickly as possible and help ensure future success.

Reduce resource single point of failure by facilitating knowledge transfer with knowledge captured from SME, through observations or any relevant artifacts available within the organization.

Technology Research

Deliver technology research to help you make informed decisions on key initiatives, develop proof of concepts, shorten the learning curve for ongoing technology projects and maintain a pulse on emerging technologies to stay competitive.

We look forward to working with you contact us