We Fill in the Gaps to Elevate the Level of Work at IT Organizations

Support services, products, training, research, product evaluation and tool development to maximize the success of the people managing, developing, and supporting your customer facing products.

 

 

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Salesforce Consulting Service

Managed services, consulting, training, AppExchange product evaluations, custom development to maximize the success of your salesforce implementation and empower your business or organization.

Managed services includes full-time, part-time as well as on-demand support by the hour for administration, development and process automation to help manage and extend your salesforce implementation. We specialize in Salesforce lighting experience.

Consulting and training services helps you begin and continue on the right path with your salesforce implementation journey

Training & Technology Research

Develop and provide troubleshooting centric training to the customer care and operations teams that focuses on potential issues and how to troubleshoot them. Integrated with the training is tool development to move past static how to guides.

Deliver technology research to help you make informed decisions on key initiatives, develop proof of concepts, shorten the learning curve for ongoing technology projects and maintain a pulse on emerging technologies to stay competitive.

IT Efficiency Specialist

Support services, products, training, research, product evaluation and tool development to maximize the success of the people managing, developing, and supporting your customer facing products.

As companies strive for continuous delivery it is important to provide teams and individuals support to remove obstacles that get in the way of working efficiently. IT organizations tend to look outward because their primary responsibility is to meet needs of the company. However not enough time looking inward to the pain-points and obstacles experienced by groups and individuals that when resolved empower an IT organization to better serve the business.

Engineering Driven Support

We are software developers, application architects, operations and support who are passionate about making application support a first class citizen and understand that deploying a product to production is just part of the story.

In an application economy that driving the need for agility, application support needs to be move beyond being reactive but proactive in preventing mission critical incidents  as well as add value of groups involve in the software development and operations and business. The support team needs the agility to deal with the increasing complexity of deployed applications and the underlining technology stack they are built on. 

Partner & Developer API Support

IT Assist helps you design and implement your API support strategy and infrastructure, offer training to your support team and as needed handle your developer support.

Developer Support Beyond FAQ, Forums and Documentation. First class support for your API

Processing an API request often means directly or indirectly interacting with 2 or more systems. Is your support team equipped with the necessary training, tools, information and support infrastructure to be successful? Tools to troubleshoot customer issues faster, handle overcast mode when an API is down.

Tool Development & Automation

Recommend and develop tools geared towards improving the team's efficiency by determining pain points and developing solutions to address them.

Analyze ticket flow and review support cases to pinpoint areas for improvement and develop actionable metrics to help streamline operations.

Identify and document on-boarding requirements that speed up the process of bringing on new team members.

Evaluate, acquire, and deploy new technologies and services supported by a streamlined process focused on helping you achieve your goals quickly and efficiently.

 


Social Impact - Route360

IT Assist’s goal in launching Route360 a 501(c)(3) nonprofit social enterprise is to be at the forefront in ensuring people do not continue to be left behind and expand opportunity for all in the changing economy by connecting low-income individuals with the resources, mentorship, education, and career development needed to find a job in growing and innovative technical industries.
 

Partnership

Partnering  with organizations working with young adults aging out of foster care, working to end poverty, improving the lives economically for the poor, and bring diversity to tech

Pilot Program

Salesforce Administrator Training